Startling Survey Results: Customers Don't PREFER Social Media For Customer Service

Customers Do NOT Prefer Social Media (Twitter, Facebook) To Traditional Contact Methods

This video explains why research suggests that customers prefer social media over conventional channels, and why that research is incorrect, because they've asked the wrong questions.

Our own results are presented, and I think, as a customer, you'll agree with our conclusions, but I'd like to hear from you about whether you prefer social media over, let's say, the phone, ALL THINGS BEING EQUAL.

You Can Still Vote, and See The Ongoing Results On Social Media Channel Preferences

You can go here to either cast your vote, or see the results from our poll on what customers prefer.

Beginning: The Defusing Angry Customers Videos Part 1

Part One: Overview of Angry Customers and What's Coming Up In The Seminar

In this short video, we'll give you an overview of dealing with angry customers. If you are interested in following the entire course as we post new videos, this is the place to start.

Introduction To Our Free Online Training Program: Dealing With Difficult Customers

Since I've been doing doing customer service training seminars live for over 20 years, and have amassed a lot of material, I'm creating a free online video based course on how to deal with manipulative, angry customers.

After all, I can't be travelling forever, so you can take advantage of some of the content I teach without cost, and without having to have me...well, there.

First Video: About The Free Online Training Seminar

This first video explains where we are going with the course, and how to use the training videos, but of course you are welcome to do what works best for you.

Each video in the series is only about five minutes long, and while the visuals aren't overly exciting, I believe you will find the content helpful if you work with customers in person, online or over the phone.

Comments and questions are always welcome, and I'll do my best to answer.

Welcome To Serving Customers Free Videos

Focus: Free Customer Service Videos - Royalty Free

Thanks for visiting. Our goal is to share our videos on customer service, and in particular about dealing with those difficult and frustrating customers we all have.

All the videos we share THAT ARE PRODUCED BY US, can be used as you wish, royalty free, for training, meeting discussions, and embedded on your own sites.

In the event we post videos NOT produced by us, we'll let you know, so you can contact the producer for information about their acceptable use policies.

Let's get started.